Computer Tech Support

Whether you make a living as a computer support technician or just help your friends and family members when they get into trouble, helping other people solve their computer problems can be very rewarding. There are many ways to get started in the world of computer support, but it does pay to have a passion for computers.


1. Learn as much as you can about computers on your own. While classroom instruction and traditional learning are important, much of the computer tech support world is hands-on. The more real-world experience you can bring to the table, the better off you will be.

2.Check with companies in your area to determine what type of schooling and experience they are looking for in their computer tech support personnel. One way to do that is by reading the want ads, but a better way is to actually talk to people who are in computer tech support. You will find that computer technicians run the gamut in terms of background and experience, but it is important to know the requirements of any local companies you would like to work for.

3.Seek out courses at your local community college or vo-tech school. If you are still in high school, switching to a vo-tech program with an emphasis on technology can give you a leg up and introduce you to local businesspeople who may be willing to hire you as an intern or a part-time worker. If you have already graduated from high school, check out the programs offered by your local community college. Many community colleges offer not only basic computer courses but also courses that prepare students for industry certifications from Microsoft, Cisco and other major players in the tech industry.

4.Consider seeking out one of these certification tracks, especially if you are new to the tech world and lack paid experience. If you can point to a respected certification like the Microsoft Certified Systems Engineer (MCSE), you may be able to get the attention of hiring managers and increase your likelihood of getting hired.

5.Be willing to start in a low-level position while you prove yourself to your employer. Many new computer tech support workers will start out in the company's help desk--fielding phone calls from frustrated computer users and assisting callers with common problems. Doing a great job in that relatively low-level role will give you the experience you need to move up to a more responsible--and better-paying--position.

Source: eHow.com